Ace365 casino takes the protection of your personal data extremely seriously. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.
The Core Pillars of Privacy Protection at ace365 casino
Welcome to ace365 casino. This Privacy Policy serves as a transparent agreement between ace365 casino and all its members regarding the collection, use, and protection of data. By using the ace365 casino website or app, you are considered to have agreed to this Privacy Policy.
We understand that your personal information is highly sensitive — especially on an online gaming platform where financial transactions are involved. It's natural to have concerns about data security, and ace365 casino takes those concerns seriously, maintaining the highest standards to keep your information protected.
Core Commitments of ace365 casino: Your data will never be sold, misused, or shared with third parties for marketing purposes without your permission.
This Privacy Policy applies to all ace365 casino services — including the website, mobile app, live chat support, and email communications.
Ace365 casino collects two types of information — details you provide directly, and technical information collected automatically.
| Data Type | What's Collected | When It's Collected |
|---|---|---|
| Identity information | Full name, date of birth, nationality | During registration and KYC verification |
| Contact information | Email Address, Mobile Number | At Registration |
| Identity Verification | NID/Passport Copy, Selfie | During the KYC Process |
| Financial information | Payment methods, transaction history | During deposits/withdrawals |
| Gaming Data | Game history, betting patterns | During gameplay |
| Technical Information | IP address, device type, browser | On website visits |
Sensitive Information: ace365 casino never collects information about your religious beliefs, political opinions, ethnic identity, or health — nor does it have any reason to.
Ace365 casino uses your data only for specific, legitimate purposes. We never use your information beyond what is necessary.
Ace365 casino never sells your data to third parties for advertising purposes. You can opt out of promotional emails or messages at any time.
Ace365 casino believes your data belongs to you. Our data sharing policy reflects that — information is only shared with third parties in limited, specific circumstances.
| Third parties | Reason | Data Protection |
|---|---|---|
| Payment Providers | Payment Processing (bKash, Nagad, Rocket) | Contractual Confidentiality |
| KYC Service Provider | Identity Verification | Encrypted Transfer |
| Game software providers | Game Service Delivery | Limited Data Sharing |
| Government Authorities | Legal Obligations | As Required by Law |
| Security Auditors | Fraud investigation | Need-based |
Important: ace365 casino never sells or shares your data with advertisers, data brokers, or marketing companies. This policy is absolute.
Ace365 casino uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.
Ace365 casino uses the following types of cookies:
You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
Every registered member of ace365 casino has the following rights regarding their personal data:
To exercise any of the above rights, contact the ace365 casino support team. ace365 casino will respond to your request within 30 days.
Please Note: Certain data (such as transaction records) must be retained for a set period due to legal obligations. In such cases, deletion requests may not be fully fulfilled.
Ace365 casino does not retain data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For as long as the account remains active | To provide our services |
| Transaction records | 5 years | Legal & Regulatory Obligations |
| KYC Documents | 5 years after account closure | Anti-Money Laundering laws |
| Support Chat History | 2 years | Service Quality Monitoring |
| Cookie Data | 30 days – 1 year | User Experience Improvement |
Once the retention period expires, ace365 casino automatically deletes or anonymizes your data so that no individual can be identified from it.
Ace365 casino strictly prohibits providing services to anyone under the age of 18. ace365 casino does not knowingly collect personal information from minors.
A note for parents: If you believe a minor has registered an account on ace365 casino, please notify our support team immediately. We will promptly close the account and delete any data collected.
Ace365 casino requires age verification at registration and checks proof-of-age documents during the KYC process. To learn more about responsible gaming, visit our Responsible Gaming View Page.
Ace365 casino may update this Privacy Policy at any time. Updates are typically made when services expand, regulations change, or security measures are improved.
Advice: Check ace365 casino's Privacy Policy regularly. The date of the latest update is always shown at the top of the page.
Ace365 casino's support team is available 24/7 for any privacy-related questions, complaints, or requests.
For answers to common questions, visit our FAQ Page See. To learn about our Terms & Conditions, Terms & Conditions View Page.
Frequently Asked Questions